COVID-19 Pandemic Measures

PLEASE NOTE THAT AS PER GOVERNMENT GUIDELINES ALL ROUTINE APPOINTMENTS ARE SIGNIFICANTLY REDUCED.

We are still seeing emergencies where we can, shielded patients for routine appointments where we can fit them in, and examinations  where we can. Hygiene Appointments have restarted but is also taking longer so the number of appointments available are reduced.

EMERGENCY APPOINTMENTS:

Do not come to the surgery as you will not be seen without an appointment.
Please call on 01494 510260 for a telephone assessment.

LIMITED ACCESS

Following guidance from NHS England we have a limited supply of PPE which we will be using now, and will be providing the following:

-Telephone/Video Triage

- Appointment for face to face procedures when deemed necessary. This may be to assess your pain, temporary fillings, simple extractions of teeth.
You will be required to fill in a Medical History and a Covid Risk Assessment BEFORE you attend. NHS England will levy a charge of £22.70  for the attendance which must be paid in ADVANCE on the telephone. The staff will discuss this with you at the time.

- LIMITED appointments where we access into the tooth and help with pain. Regulations require us to have a much longer appointment than normal, which means that these appointments are booked up often for weeks in advance. We can only apologise for this.. we are working as hard as we can whilst following guidelines.

We are seeing many patients who are not from our practice, but who are in pain and have nowhere else to go.         Having been in the community for over 20 years now, we cannot turn needy patients away where they do not have a dentist, or their dentist is closed/not seeing them for whatever reason.

Please remember that as a predominantly NHS practice, we are following the Chief Dental Officers guidelines . Whilst this is very, very frustrating for us as well as you, we have no real option here, and can only hope that this will pass very soon.

We would like to wish you all well during this very difficult time. Please stay safe and if you need anything don’t hesitate to contact us. We are here to help and we are all in this together.

Best Wishes,

The Team at Valley Dentalcare

 

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